Return Policy

At JEM Guns, LLC, we strive to provide our customers with high-quality manufactured parts that meet or exceed their expectations. However, we understand that there may be occasions when a return is necessary. Please review our return policy outlined below:

Eligibility for Returns:

Returns are accepted within 60 days from the date of purchase.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items:

Custom-made or specially ordered parts are not eligible for return unless they are defective or damaged upon receipt.

Items that have been altered, modified, or damaged by the customer are not eligible for return.

Return Process:

Prior to returning any item, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

Returns made without an RMA number may not be accepted or may be subject to additional processing fees.

Once the RMA number is issued, customers will be provided with instructions on how to return the item.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective/damaged item.

We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

Inspection and Refunds:

Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.

If the return is approved, we will try to correct the issue or replace the parts within 30 days of receiving the returned item.

If the item cannot be fixed or replaced refunds will be issued to the original method of payment within 30 days of receiving the returned item.

Refunds will be for the cost of the item(s) returned, excluding any shipping charges, unless the return is due to our error.

Exchanges:

We do not offer exchanges for returned items. Customers wishing to exchange an item should follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.

Restocking Fees:

A restocking fee may be applied to returns that are not due to our error or a defective/damaged item. The amount of the restocking fee will be determined on a case-by-case basis.

Policy Changes:

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By making a purchase from JEM Guns, LLC, you agree to abide by the terms and conditions of this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance. We're here to help ensure your satisfaction with every purchase.