Return Policy

At JEM Guns, LLC, we strive to provide our customers with high-quality manufactured parts that meet or exceed their expectations. However, we understand that there may be occasions when a return is necessary. Please review our return policy outlined below:

Eligibility for Returns

• Returns are accepted within 60 days of the purchase date
• Items must be unused, in original condition, and in original packaging

Non-Returnable Items

• Custom-made or special-order parts are non-returnable unless defective upon receipt
• Items altered, modified, or damaged by the Customer are not eligible for return

Return Authorization (RMA Required)

• Customers must obtain a Return Merchandise Authorization (RMA) before returning any item
• Returns without an RMA may be refused or subject to additional fees

Return Shipping

• Customer is responsible for return shipping unless due to Company error or defect
• Trackable and insured shipping is recommended, as Company is not responsible for lost returns

Inspection and Resolution

• Returned items will be inspected upon receipt
• If approved, Company will attempt to repair or replace within 30 days
• If repair or replacement is not possible, a refund will be issued within 30 days to the original payment method
• Refunds exclude original shipping unless the return is due to Company error

Exchanges

• Exchanges are not offered. Customers must return the item and place a new order

Damaged or Defective Items

• Customer must notify Company promptly upon receipt of any damaged or defective item

Restocking Fees

• A restocking fee may apply to non-defective returns
• Fees are determined on a case-by-case basis